Right To Service Act
Right to Service Acts 2011 (Public services is a term usually used to mean services provided by government to its citizens, either directly (through the public sector/Govt. Sector) or by financing private provision of services.)
Governor of Bihar has approved the Right to Service Act. This act is first of its kind in India, which is expected curb corrupt practices in the State Government.
The services demanded by the people from government offices across the state that have been considered in the proposed Act include the issue of licences (days for driving licence, shop-opening licences, etc), certificates (caste, birth and death, residence, income, vehicle fitness, oldage pension), and police verification reports needed for passports, arms licences and joining government jobs.The Act makes it mandatory for officials to release driving licences and those for opening PDS shops and fertiliser shops in 30 days. Certificates for caste, residence, income, etc have to be issued in 15 days while 10 days have been given for the issue of vehicle fitness certificates. Police verification reports, a most vexing problem for ordinary people, have to be released in a week. Post-mortem reports have to be issued in just three days.
Most importantly, officials failing to keep the stipulated deadline in rendering these services would be fined at the rate of `250 per day up to the highest sum of `5,000, which would be deducted from their salaries and such officials would face departmental action.
Services, which come under this Act in Bihar State, are following :
Certificate and Report Works
Caste Certificate BDO 15 days
Domicile (Residence Certificate) BDO 15 days
Income Certificate BDO 15 days
New Ration Card SDO 60 days
Post-mortem Report Concerned Doctor 3 days
Old Age Pension BDO 21 days
License Works
Public Distribution Shop
(Ration Shop) SDO 30 days
Fertilizer Shop District Agriculture Officer 30 days
Seed Shop Division Agriculture Officer 30 days
Pulse/ Flour Mill Chief Industrial Officer 30 days
Brick Klin District Mining Officer 30 days
Aara Machine Forest Officer (Commissionary ) 30 days
Police Verification Works
Passport Police Station In charge/ Inspector 7 days
Arms Licence Police Station In charge/ Inspector 7 days
Appointment Related
Matters Police Station In charge/ Inspector 7 days
Character Certificate Police Station In charge/ Inspector 7 days
Electricity
L T Connection Executive Engineer 30 days
Wrong Billing Assistant Engineer 24 hours
Fuse Repair (Town) Assistant Engineer 4 hours
Fuse Repair (Rural) Assistant Engineer 1 day
Break Down (Town) Assistant Engineer 6 hours
Break Down (Rural) Assistant Engineer 36 hours
Transport Related Works
Driving License DTO 30 days
Smart Card Conversion
of License DTO 7 days
International Driving License DTO 7 days
Vehicle Registration DTO 7 days
Tax Relaxation DTO 30 days
Fitness Certificate DTO 10 days
Bihar is poised to blaze a new trail in the Nation when it thinks of Bringing the Right to Service Act by the 15th of August 2011. The services under the ambit of the Right to Service act include issue of caste, domicile and income certificates, driving licenses and vehicle registration, police verification of passport applications, issue of new ration cards and social security pensions. Applications for these services will have to be disposed of in 21 to 60 days, depending on the service.
The procedure for appealing through this law have not been disclosed fully yet… any information is not available yet regarding this…… will update those information when it will be available.
For the some other detail regarding RTI and RTS please contact to the following officers
List of Public Information Officer & Asstt. Information Officers (Directorate of Industries & District Industries Centres)
Public Information Officer/ Tel./Mobile No. Assistant Information Officer Tel./Mobile No.
1 Araria Sri Dhanesh Kumar, GM 993173860 Sri Ramesh Sharma, IEO 9431078847
2 Arwal Sri Sukhdeo Prasad, GM 9431354760 Sri Satish Kumar, IEO 9931440929
3 Aurangabad Sri Ramchandra Singh, GM 06186-222577 Sri Binod Singh, IEO 9934684079
4 Banka Sri Madan Prasad Singh, GM 9934007174 Sri Shyam Bihari Gupta, FM 934217114
5 Begusarai Sri I.B.Choudhary, GM 06143-2125055/9430418908 Sri Krishna Prakash Sharma, IEO
9431694088
6 Bhagalpur Sri Suresh Chandra Mishra, FM 0641-2400543 Sri Rama Kant Sharma, IEO
7 Bhojpur Sri Sripati Singh, GM 06182-239139/9431052881 Sri R.K.Upadhyay, FM 9431497921
8 Buxar Sri Mundrika Pd. Choudhary, GM 9430468635 Sri Bisheshwar Prasad, IEO
9 Darbhanga Sri Vimal Kumar, GM 06272-222387/9234873494 Sri Binod Shankar Singh, IEO 9835085/865
10 E.Champaran Sri Bal Gangadhar Choudhary,FM 06252-232509 Sri Bhola Paswan, IEO 943145531
11 Gaya Sri S.S.Sharma, GM 0631-2220754/9835411987 Sri Akhilesh Kumar, EI 9835072954
12 Gopalganj Sri Mahendra Choudhary, GM 06156-224637 Sri Dilip Kr. Mandal , IEO
13 Jehanabad Sri Ramchandra Singh, GM 06114-223177/9835271152 Sri Girindra Kumar, FM
14 Jamui Sri Bindeshwar Mochi, GM 9334930635 Sri Manoj Verma, IEO
15 Kaimur Sri Surya Narayan Ram, GM 9430846751 Sri Kamlesh Pd. Singh, IEO 9431447717
16 Katihar Sri Rampreet Ram, GM 06542-248120/9934724425 Sri Navin Kumar Singh, IEO
17 Khagaria Sri Ramanand Sharma, FM 06244-222362/934836277 Sri Kirti Narayan Giri, FM 9431788813
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